Our Team

DCG Software Value is based in Malvern, Pennsylvania, with an additional location in Pueblo, Colorado. We also operate a European branch in the UK. 

Our team is comprised of a full-time employees and independent consultants in order to best meet the needs of our clients worldwide.

Our senior managers bring years of industry experience, enabling us to deliver value that impacts your bottom line. Our team members ensure that we are always at the forefront of industry practices, designing and delivering services that exceed our customers’ expectations.

 

Mike Harris

Michael D. Harris, President and Owner
m.harris@softwarevalue.com 

Mike Harris Certifications

Professional Experience
Mr. Harris brings 30 years of broad management experience in the IT field, including periods in R&D, development, production, business, and academia.

Before becoming President, CEO and majority owner of DCG Software Value at the start of 2006, Mr. Harris was a key executive at Fidelity National Information Services (NYSE: FIS). At FIS, Mr. Harris led Channels Development and Operations Services within the Leveraged Products Development Group. Prior to FIS, Mr. Harris was President of the Banking Solutions Division at Sanchez Computer Associates (NASDAQ: SCAI). Under his leadership, the software development team at Sanchez achieved significant quality and delivery improvements, culminating in the achievement of CMM® Level 3 in only 15 months and the establishment of an offshore development team in India. While at Sanchez, Mike was a DCG client!  Yes, “He liked it so much, he bought the company.”

Previously, Mr. Harris was a Senior Vice President and Head of the Global Chip Card Group at MasterCard International. In this role, he maintained MasterCard’s leadership position in chip technology and was at the forefront of driving through industry standards for credit cards with chips as a founding director of EMVCo (the global standards body for chip-card standards in the payments industry).

Mr. Harris earned a Bachelor of Science degree in electronic engineering from the University of Southampton, England and a Master of Science degree in computer-aided engineering from Coventry University, England. He is a Chartered Engineer, a member of the Institution of Engineering and Technology (IET: UK), a member of the Institution of Electrical and Electronic Engineers (IEEE; USA), a member of the Greater Philadelphia Senior Executive Group (GPSEG), and a member of Vistage. He is a Certified IT-CMF Associate, a Certified Scrum Master and a Scaled Agile Framework (SAFe) Program Consultant 4.0 (SPC4).

Author & Speaker
Internationally recognized author and speaker on a range of topics related to the Value Visualization of IT, Mr. Harris is considered a thought leader in the international software development industry. Invite him to speak at your next event! His key speaking topics include: 

  • Value Visualization: How to make the value of your software visible for everyone (not just IT).
  • The Business Value of Software Development: Questions executives should ask about development - and how to answer them.
  • Software Development Concept-to-Cash: How to align software development with business value streams.
  • Software Development Productivity: How to optimize end-to-end productivity by applying lean software engineering principles.
  • Download his Speaker Sheet for more information.

Mr. Harris, along with David Herron and Stasia Iwanicki, is the author of “The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results,” published by CRC Press. He is currently at work on his next book, tentatively titled, "The Business Value of Software," slated for publication in 2017.

What Others Are Saying
"It was very informative for the graduate students to learn about the Agile Software Development Lifecycle and techniques to use to determine if the software being developed has maximum value for the costs expended. This is very relevant for commercial software development."
~Al Verbanec; Computer Science Capstone Course Instructor; Pennsylvania State University

Connect

LinkedIn Connect on LinkedIn.
Twitter Connect on Twitter.

Mark Richtermeyer

Mark Richtermeyer, Executive Vice President and Head of Consulting
mark@spitfiregroup.com

Mr. Richtermeyer is a leader in the software industry, devoted to providing a high-level of client service. 

Prior to joining DCG, he served as CEO of The Spitfire Group, LLC, where he grew the organization from a small software development company to the Rocky Mountain Region’s premier business-focused technology consulting firm.

His previous experience includes more than 20 years of leadership experience and enterprise consulting with Hitachi Consulting, iXL and Managed Business Solutions. Considered a pioneer of electronic commerce, he has developed the first online automotive reservation system in the travel industry. He also provided strategic, business critical consulting for companies in the manufacturing, real estate, retail, travel, hospitality, healthcare and high-tech industries.

Mr. Richtermeyer has a B.S. in Accounting from the University of Wyoming, and an MBA from the University of Colorado in Boulder CO.

LinkedIn Connect on LinkedIn.

Andrea Kupfer, Chief Marketing Officer
akupfer@spitfiregroup.com

Ms. Kupfer is a strategic marketing expert dedicated to connecting businesses with customers. Her expertise includes business and brand strategy incorporating digital and email best practices.

Prior to joining DCG, she served as CEO of Copper Lane, a boutique marketing consulting firm that specialized in working with B-to-B companies in healthcare, financial services, technology consulting and publishing.

Her previous experience includes more than 20 years of marketing leadership experience with publishing companies such as Penton Media and Summit Business Media (now ALM). She managed teams of digital marketers throughout the entire digital transformation life cycle and is well-versed in management, strategy and product development.

Ms. Kupfer has a B.A. in English literature from the University of Colorado in Boulder, Co, and an MBA from the University of Denver.

LinkedIn Connect on LinkedIn.
Twitter Connect on Twitter.

 

Tom Cagley

Tom Cagley, Vice President, Consulting
t.cagley@softwarevalue.com

Tom Cagley Certifications
Mr. Cagley has more than 20 years of experience in the software industry, serving as a consultant since 1997. He was previously the Metrics Practice Manager at Software Productivity Research. Earlier, he held technical and managerial positions in different industries as a leader in software methods and metrics, quality assurance and systems analysis.

Mr. Cagley is a frequent speaker at metrics, quality and project management conferences. His areas of expertise encompass management experience in a wide variety of methods and metrics: Lean software development, Agile software development, quality integration, quality assurance and the application of the CMMI Institute’s Capability Maturity Model® Integration (CMMI) to achieve process improvements. 

Mr. Cagley is an active member of the International Function Point Users Group (IFPUG) and is a Certified Function Point Specialist. He has served on the IFPUG Board of Directors as the President. He previously served as the Vice President, Chair of the IFPUG Conference Committee and Director of Conferences and Education. 

Mr. Cagley earned his Bachelor of Science from Louisiana State University and has done extensive postgraduate work at Cleveland State University, Case Western Reserve University and Kent State University. He is a certified Scrum Master, a certified Scaled Agile Framework (SAFe) Program Consultant 4.0 (SPC4), holds an IT-CMF Professional Certificate and is an IT-CMF Tier 2 Associate, and is a TMMi Accredited Assessor.

Mr. Cagley co-authored “Mastering Software Project Management: Best Practices, Tools and Techniques” with Murali K. Chemuturi. 

Outside of his work at DCG, Mr. Cagley is an independent thinker, author and podcaster – visit his Software Process and Measurement blog and his Software Process and Measurement Cast (SPAMCast) website.

 Steve Kitching

Steve Kitching, Managing Director, DCG UK
s.kitching@softwarevalue.com

CSM Seal

Steve Kitching has more than 20 years of experience in all elements of the IT system lifecycle, from requirements analysis, to capacity planning, to technical analysis and design, to production support and management. Currently the Managing Director of DCG UK, Mr. Kitching was previously a Metrics and Estimating Specialist.

Prior to joining DCG in 2012, Mr. Kitching worked for HP as a Metrics and Estimating Specialist. 

In 1996, Mr. Kitching joined EDS (which was later acquired by HP) as an Analyst/Programmer. He played various roles over his years at EDS, including Senior Technical Support for ALS teams working to the DSS and Data Migration Manager, where he was responsible for high-level migration design.

He is a Certified Scrum Master and holds a B.S. in Statistics from Newcastle University.

Anthony Manno
Anthony Manno, III, Vice President, Outsourced Services
t.manno@softwarevalue.com

Project Management InstituteMr. Manno has more than 30 years of experience in the software industry, most notably in project, program, proposal and contract management, as well as software productivity measurement. As the Vice President of Outsourced Services with DCG, Mr. Manno is responsible for delivering software measurement services to our clients.

Prior to joining DCG, Mr. Manno held several management-level positions with IBM Global Services. He most recently served as a Deputy Project Executive and Program Manager, where he oversaw an extensive function point counting program, as well as provided contract management for a large outsourcing customer. Previously he held IT positions within Merck and the Computer Services Corporation (CSC).

Mr. Manno is a certified Project Management Professional (PMP) from the Project Management Institute. He earned his Bachelor of Arts from The College of New Jersey, where he majored in mathematics and computer science.

Tony Timbol
Tony Timbol, Vice President, Sales
t.timbol@softwarevalue.com

Tony Timbol Certifications
Tony Timbol is responsible for DCG's North American sales and business development, including pipeline and lead management. In this role, Mr. Timbol works closely with the marketing department, as well as Delivery Managers in business development opportunities, managing all internal sales support systems.

Mr. Timbol brings more than 36 years of experience in supporting corporate software development and software product manufacturing in both commercial and government markets. Mr. Timbol helps clients define their IT problem domain, identify high-value solutions and develop an ROI model to drive transformative change.

Prior to joining DCG, he was Vice President of E-business Solutions at Technology Point International in Jacksonville, Florida, where he led the Management Consulting and Application Development lines of business. Previously, while at Computer Associates (NYSE: CA), Mr. Timbol was a Director in the Project Management Office and managed a multi-million dollar portfolio of consulting projects. He served concurrently as the Director of Solutions Development for CA Professional Services in the Southeast, supporting national and overseas teams of systems architects and support engineers.

His early career saw increasingly senior positions at Computer Management Services (NASDAQ: CMSI) and Electronic Data Systems (now HP). He began his career as an Aerospace Engineer working for NASA in 1979 and was a member of the first Space Shuttle Launch team that culminated in the inaugural flight of STS-1, Columbia in April 1981 (SI: Rockwell International).

Mr. Timbol earned his B.S. in Space Science and Physics at Florida Institute of Technology. Mr. Timbol is a PM Central Instructor at the University of North Florida Continuing Education department teaching Project Management and Agile. He is a Certified Scrum Master, Scaled Agile Framework (SAFe) Program Consultant 4.0 (SPC4) and an IT-CMF Tier 2 Certified Associate. Mr. Timbol is editor of the DCG Trusted Advisor eBook and print editions and manages and presents DCG webinars.

"It's frustrating that there are so many failed software projects when I know from personal experience that it's possible to do so much better - and we can help." 
- Mike Harris, DCG President

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