Today we welcome a guest post from Bram Meyerson of QuantiMetrics, a partner of DCG. DCG offers benchmarking solutions based on QuantiMetrics' database of IT information, to provide valuable insights to gauge IT effectiveness and optimize performance.
It’s been nearly two decades since Kodak pioneered IT outsourcing by setting up long-term relationships with three suppliers for data centre management, desktop systems support, and voice and data networking. After initial surprise, thousands of corporations took up the trend, but many went well beyond Kodak’s precedent (it kept applications development in-house) and simply outsourced IT, lock, stock and barrel. The inefficiencies and problems that arose have led to today’s emphasis on Smart Sourcing; companies have become discerning, retaining a strategic and management role and outsourcing only those non-core services that can be provided more efficiently by a specialist.
Benchmarking for Successful Smart Sourcing
Smart Sourcing involves careful decisions on which functions to perform in-house and which to outsource. Benchmarking is the best support for this selection process because it provides enlightening comparisons, exposing where your internal capabilities are better than those found in the external market, and where they are below par.
QuantiMetrics benchmarking compares projects on a like-for-like basis. Using Function Point Analysis, we are able to measure the systems you wish to develop and determine the benchmark costs, scheduling and resources involved. By accessing the largest database of IT information in the world, we are also able to factor in the type of project (e.g. a new development or enhancement) and the technology to be used for development.
Our analysis can be used to evaluate the estimates provided by both internal and external suppliers, to determine which are most realistic and suggest greater value. It can also be used to evaluate the ongoing performance of in-house and external teams, and the technical quality of the systems delivered.
Recently, a major healthcare company asked QuantiMetrics to assess the cost of a replacement of a multi-million Euro proposal for the replacement of their administration system.
Our analysis revealed the risk and financial outlay involved, and helped the IT Exco to rethink its outsourcing strategy with reliable real-world data.
Ongoing Evaluation for Strategic Outsourcing
QuantiMetrics benchmarking supports the selective outsourcing of applications projects – from determining which projects to invite tenders for, to the selection of suppliers, to rating their delivery and ongoing performance.
Many QuantiMetrics clients, including one of Europe’s largest telecom companies, have now integrated our services into their processes to strategically manage their IT investments. This has made their internal teams and suppliers more accountable to the business, by making their performance levels highly transparent. By joining the QuantiMetrics Performance Enhancement Programme (QPeP) some clients have been able to achieve improvements in performance at a rate as high as 20 percent per annum!
Members of QPeP form part of an international community whose results are compared anonymously. Our regular assessments and report backs are designed to support and direct your outsourcing strategy. They will also encourage both your in-house teams and suppliers to improve their performance by enhancing quality and productivity, while reducing timeframes and costs over time.
If you have any questions, please leave a comment for Bram! You may also want to check out DCG's benchmarking solution.
QuantiMetrics, a DCG partner organization