There are any number of reasons why IT organizations execute a formal customer satisfaction survey. Regardless of the reason, the goal is to transfer measurement of customer satisfaction from a post-facto critique into a proactive process improvement tool. Read how DCG helped a key client measure customer satisfaction as a measure of process improvement.
"It's frustrating that there are so many failed software projects when I know from personal experience that it's possible to do so much better - and we can help."
- Mike Harris, DCG President