Should Benchmarks Be Included in Commercial Agreements?

by: Alan Cameron

Benchmarks of software development processes are now commonplace in our industry, and they can be used effectively in order to understand how a software development organization is performing in relation to others against certain key metrics, like productivity, quality and time to market.

Unfortunately, abuse of the process is common, leading to a devaluing of the process and the tendency to resist the use of metrics. In this report, we discuss how benchmarks can be used effectively within a commercial framework.

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